How to Navigate an Airport with Ease

It doesn’t matter whether you’re regularly traveling the country on business or if this is your first time stepping onto an airplane. Sometimes the most stressful part of traveling is often navigating the airport before your flight. There’s a lot of planning that goes...

The Unique Strengths of Ancillary Revenue

Ancillary revenue – money earned for services or features not included in the base product — has become an important part of airline revenue generation. Spurred by the low cost carriers, but eagerly adopted by larger legacy carriers, ancillary products generate...

Trop-50 Your Business!

A few years ago, juice company Tropicana, owned by PepsiCo, introduced a lower-calorie, lower sugar line of drinks called “Trop-50”. The product has been successful as consumers are increasingly looking for healthier food products for themselves and their children....

Insider Airline Secrets

This year, approximately 3.8 billion passengers will use airlines as a means of transportation. Whether you’re traveling on vacation, flying for work, or any other reason you might board a plane, there are certain aspects of the experience that can be less pleasant...

Tips for Struggling Executives

Running a company or managing a team can be stressful work and can often have executives struggling in their professional or personal lives. How can an executive get out of this rut? How can they bounce back and motivate their team or their company to do the best work...

Watch Out for the Availability Bias!

The “Availability Bias”, sometimes called the “Availability Heuristic”, is a well-documented natural tendency for all of us to over-react to information that is most current or most easily available. This bias can cause individuals, businesses, and governments to make...

Don’t Let Employee Benefits Cause PR Problems!

Many people have expressed their views on the United Airlines story about Dr. Dao being pulled off his flight. Quickly forgotten that day was the fact that a week earlier, United had made headlines by not allowing some young women on their plane because they were...

Airlines Should Control, But Not Stop Overbooking

Some of the discussion around United’s PR problem with Dr. Dao centered on flight overbooking. This is unfortunate, as overbooking did not cause this situation and the process of overbooking saves customers money and makes more low fares available. Airlines overbook...