Ben Baldanza's Blog

Don’t Let Employee Benefits Cause PR Problems!

Many people have expressed their views on the United Airlines story about Dr. Dao being pulled off his flight. Quickly forgotten that day was the fact that a week earlier, United had made headlines by not allowing some young women on their plane because they were...

Airlines Should Control, But Not Stop Overbooking

Some of the discussion around United’s PR problem with Dr. Dao centered on flight overbooking. This is unfortunate, as overbooking did not cause this situation and the process of overbooking saves customers money and makes more low fares available. Airlines overbook...

How to Navigate an Airport with Ease

It doesn’t matter whether you’re regularly traveling the country on business or if this is your first time stepping onto an airplane. Sometimes the most stressful part of traveling is often navigating the airport before your flight. There’s a lot of planning that goes...