Watch Out for the Availability Bias!

Watch Out for the Availability Bias!

The “Availability Bias”, sometimes called the “Availability Heuristic”, is a well-documented natural tendency for all of us to over-react to information that is most current or most easily available. This bias can cause individuals, businesses, and governments to make...
Time for a New Airline Reliability Metric

Time for a New Airline Reliability Metric

The US Department of Transportation (DOT) has for decades collected and reported “on-time” data for US airlines. This metric is widely reported in the media, and is regularly used as a proxy for “reliability”. Headlines like “Airline X is the most on-time for March”...
Basic Economy Fares, Parts Unknown

Basic Economy Fares, Parts Unknown

A few years ago, Delta Airlines introduced “Basic Economy Fares” as a response to increased pressure from ultra low cost carriers (ULCCs) like Spirit and Frontier. American and United have followed, and the general impression has been that this has hurt...