Insider Airline Secrets

Insider Airline Secrets

This year, approximately 3.8 billion passengers will use airlines as a means of transportation. Whether you’re traveling on vacation, flying for work, or any other reason you might board a plane, there are certain aspects of the experience that can be less pleasant...
Airlines Should Control, But Not Stop Overbooking

Airlines Should Control, But Not Stop Overbooking

Some of the discussion around United’s PR problem with Dr. Dao centered on flight overbooking. This is unfortunate, as overbooking did not cause this situation and the process of overbooking saves customers money and makes more low fares available. Airlines overbook...
Time for a New Airline Reliability Metric

Time for a New Airline Reliability Metric

The US Department of Transportation (DOT) has for decades collected and reported “on-time” data for US airlines. This metric is widely reported in the media, and is regularly used as a proxy for “reliability”. Headlines like “Airline X is the most on-time for March”...